March 18, 2016
During the past week, many Sandicor users experienced and voiced complaints about our MLS system’s slow response time. These issues are related to computer hardware at Sandicor that needs to be replaced and delays in being able to do so, caused by the Greater San Diego Association of REALTORS® (GSDAR).
The need for equipment replacement was identified well in advance in long term planning; however, Sandicor was notified only a few months ago that it would be losing its full software support effective May 1, of this year which is much sooner than originally anticipated. Once Sandicor was made aware of this, they immediately began researching the most viable solutions for the technical needs. Quickly thereafter they then submitted their recommendations and solutions to rectify this issue without causing any delay or issues to the end users.
Unfortunately GSDAR has created delays by boycotting meetings and refusing to approve the recommended $500,000 equipment replacement. Sandicor has ample funds for this replacement; however, any single purchase over $25,000 requires a majority shareholder approval. With the lack of approval by GSDAR, the only option Sandicor is forced to adopt is to move our system to “The Cloud” which:
• Is estimated to be $2.7 million over 3 years. This is more than 5 times the recommended $500,000 equipment replacement cost.
• Will take 6 months to transition to the Cloud versus 2 months for the equipment replacement.
• Will cause a user down time estimated to be 24 hours during the Cloud conversion versus 1 hour with the equipment change.
In addition, Sandicor, along with other large MLSs, choose to host their own equipment on site with the advantages of better performance and lower costs. On-site equipment allows quicker diagnosis of issues and reduced down time in comparison to vendor-hosted MLS systems.
It is our continued desire to ensure our members’ businesses are not negatively affected in any way and the MLS continues to provide the best possible service. We hope GSDAR will come to the same conclusion, that our MLS service is as critical to their members, as we believe it is for ours. Unless GSDAR agrees to an equipment purchase in the next few days we have no choice but to move to the Cloud at a much greater expense and disruption to our members’ service.
Raylene Brundage, President
North San Diego County Association of REALTORS®
Anthony Andaya, President
Pacific Southwest Association of REALTORS®