A number of NSDCAR members, have alerted us that they have received fraudulent emails from someone posing as a CRMLS Compliance officer. The emails are sophisticated phishing attempts and should not be opened. Here is how to know if the notice is fraudulent: 1.The violation or warning does not come from email@example.com. Any legitimate violation or warning would come from that address. If you receive a CRMLS violation or warning from any address other than firstname.lastname@example.org, it is fake. 2.The violation or warning cites this MLS number: BB17171684. Any legitimate violation or warning CRMLS sends you would be related to one of your listings. 3.The violation or warning directs you to login to CRMLS. There is no link in a valid Violation Notice that requires a member to enter their log information. Here is what to do if you receive one of these emails: 1.Do not open the email. Review any violation/warning-related email subject line and sender address to determine its legitimacy. 2.If the email is fraudulent, delete it. 3.Under no circumstances should you enter any personal information into any site linked in a fraudulent email. Personal information includes your MLS login, credit card or bank information, or any other information you might want protected. CRMLS Violation Notices do not require that you login to CRMLS. CRMLS is investigating the cause of these fraudulent emails, and is experiencing a heavy volume of calls and other communications on this issue. Please do not contact CRMLS Support or CRMLS Compliance on this issue unless absolutely necessary. If you have safely deleted the fake email, we recommend you stand by for possible further communication on this issue.
By Dana Whittaker
A highpoint in our profession is winning a new client. But you won’t get picked if they don’t know about you. So, I would like to share with our NSDCAR REALTOR® members about the importance of including some personal information in your bio.
Whether it’s posted on the broker’s website, or your own personal website, your bio needs to include more than the sales-brochure-language, blah-blah boring platitudes about how hard you work and how honest you are. Does that differentiate you from any other REALTOR®? I don’t think so.
Sure, your business background is helpful. However, in addition, be transparent and share with the readers your personal goals, hobbies and family. Don’t be afraid to give them some info they can resonate with.
When you’re transparent, you invite trust by revealing that you have nothing to hide. You establish yourself as an honest, credible person in the eyes of others. There is freedom in transparency. The last thing your new client wants to see is for you to be isolated and hide behind walls in the shadows. Instead, show people that you are honest and authentic and you don’t wear masks. Integrity is when people honestly describe you as: “What you see is what you get.” Our business is all about relationships. And showing who you are can create relationships.
I know this to be true. I have won new clients because they later said to me, “I read your bio and I share the same goals as you do,” or “I have a family like you do,” or I have the same hobbies as you do,” whether it’s standing up on a paddle board or running marathons. I’m a mom, daughter, caretaker, sister and school volunteer, and our clients need to know that.
Another way I’ve won new clients is to take the initiative and create and put together a deal where no deal previously existed. I’ve learned that sometimes it works to not wait for inventory to come on the market. Instead, on behalf of a buyer, go out and find a property. Yes, there are owners who are thinking about selling, but they haven’t put their hands up yet. Yes, it took extra work, including knocking on doors, sending letters and calling on the phone. But, I’ve closed several deals for buyers because we found the home they wanted before the owner decided to sell. Make it happen with effort and persistence.
We work in a very rewarding and fulfilling industry. But, it takes a warrior mindset to be successful. There must be a willingness to move mountains and do whatever it takes to serve our clients well.
SAN DIEGO, Dec. 19, 2017 – The three-member Associations of Sandicor® MLS have agreed to a Memorandum of Understanding (MOU) as the first step towards a resolution to realign their MLS memberships to service the best interests of their respective association members. Sandicor® MLS is comprised of North San Diego County Association of REALTORS® (NSDCAR), Pacific Southwest Association of REALTORS® (PSAR), and Greater San Diego Association of REALTORS® (GSDAR). The MOU will be reviewed by a neutral third-party attorney who specializes in Association of REALTOR® and MLS representation to assist the parties in drafting a final settlement document. Although there are more steps that need to be taken before a resolution is reached, all parties involved support the details of this initial step which ensures that agent access to MLS information is at the forefront of the outcome. With this proposed resolution, NSDCAR and PSAR will join California Regional MLS (CRMLS), and GSDAR will operate as its own MLS. Each Association has acted with the intention of providing its membership with the most valuable MLS products and customer service. To ensure all members receive open access to as much information as possible, all three Associations have agreed to share data across both MLSs. MLS Subscribers will continue accessing MLS data and have the same level of access via Paragon, the software platform San Diego-area MLS users have been using for over three years, with no disruption of service. All three organizations have also agreed to keep the user experience the same for the members – the same look and feel that Sandicor® members have grown accustomed to will remain after the settlement takes effect for all members. In addition to keeping the Paragon system in place for all agents in San Diego County, users will have access to all listings and sold data for the entire county as well. This resolution will provide each Association with their desired MLS outcome. As such, NSDCAR and PSAR will become members of CRMLS, and GSDAR will operate their own MLS, to be named SDMLS (San Diego MLS). The name SANDICOR, as a distinct brand in the San Diego marketplace, will cease to exist. Both CRMLS and GSDAR’s MLS will share the same Paragon system, and will share their listing data with each other. It is anticipated to take at least 6 months for the new shared Paragon system to be built, but the new system will have the same design and functionality of the current system. The parties will continue to keep San Diego County agents updated on the settlement process. “This is a win for members of each Association,” said GSDAR President Bob Kevane. “Despite the philosophical differences between Associations that led to a parting of ways, our goal is for all members to continue to receive the same access, the same data, and the same MLS platform we’ve all grown familiar with.” Similar sentiments were echoed by NSDCAR Board Chair Michael Carunchio and PSAR President Sarah Heck. “We are confident this resolution will benefit NSDCAR members,” said Carunchio. “When all parties act in the interest of their users, it’s the agents and brokers who come out ahead,” added Heck. While the MOU is an expression of the intention of all the parties at this point, some modifications or amendments may be necessary in the future.
zipForms® is currently experiencing problems with the car.org website. While they are working feverishly to fix this issues you still can access your zipForms® Plus by taking the steps below: In your internet browser search bar, type in the following IP address into the address bar of the browser: 18.104.22.168.
Words: Jan Ryan
NSDCAR Director at Large
My client was going through an ugly divorce and could no longer make payments on her home. Marriage break-ups are typically tense. The tell-tale signs of a divorce are when whole rooms in the home are missing furniture and closets are filled with only male or female clothing.
In my client’s case, she was desperate. She owed more than the house was worth. It was decided a short sale would be the best course of action. Fortunately, I had a qualified buyer who was ready to proceed. However, unfortunately, the credit union handling the financing wasn’t.
So, what should you do when a financial institution leaves you hanging and refuses to respond after several weeks? Even after submission of documents, including bank statements and tax returns, and no employee in the short-sale department will return your phone calls? Maybe they’re thinking there’s not enough profit in the deal. Maybe they’re disgruntled employees who are merely order takers and don’t care. What’s your best course of action?
Here’s how I saved the deal: I searched Google and found e-mail addresses of the credit union’s CEO and board members. I e-mailed every one of them and told them my story and shared about their employees’ lack of professionalism and how no one was responding. I noted how much time and expense the credit union would lose by taking back the property rather than selling it to my buyer, who was losing interest in every passing day.
Guess what happened? The next day I got a phone call from the CEO. In a week’s time, the deal closed. I learned a valuable lesson from this experience. Sometimes, it’s better to quit wasting time and go straight to the top. Take up the issue with the boss or superior rather than continuing to deal with unresponsive people. Go over their heads and take your complaints directly to the president of a company.
A similar incident happened when someone who showed up at my office and said the foreclosure sale on their property would be held one week later and “can you help me,” they said. Just like before, I had a qualified buyer who was ready to proceed as well as a bank that would not respond.
Here’s how I saved that deal: I was persistent and continued the phone calls. After each call to an unresponsive person, I called back and talked to somebody different. Several times I was told, “It’s too late, the foreclosure already has occurred.” Eventually, I made my way up the ladder to the highest supervisor and pled my case.
Guess what happened? The foreclosure was reversed and cancelled and the short sale was accepted.
The best advice I can give to any REALTOR® who wants to save a deal in situations like this is to never quit, work hard and keep trying. If you believe in yourself and in your client, then failure is not an option. Success in life comes at the end of your comfort zone, when you refuse to give up and that’s when the tide will turn in your favor. When you have exhausted all possibilities, remember that you haven’t. It always seems impossible until it’s done. Most of the important things in the world have been accomplished by people who keep on trying.
COLLAB CENTER UPDATES INCLUDE: -Unused "Beds" and "Baths" labels are hidden in Collab Center on properties like Res Income and Lot/Land etc. -Photos now display Photo Labels and Descriptions. -Return to Listings in Mobile View is Available -Now Reflects when Multiple Open Houses are Offered -Comments to Client Contain More Information - In this release, we have added the actual comment and the listing information to the notification emails. Previously, if a comment was added the client would just get a notification with a comment count. It did not show the comment or the listing information. Collab Center: Notifications Added for Customer Created Searches: In an effort to keep Agents notified of changes made by their clients in Collaboration Center, we have now introduced a notification option for when client creates a new search or modifies an existing search. It has been added to the list of items that agents can receive notifications on. Two new options have been added to the Collaboration Center preferences in Paragon, “Notify on new client search” and “Notify on modified client search”. Both of these options will be enabled by default. Agents Can Receive the Sell Side Report in Collab Center: We have now included options for the agent to receive the sell side report daily or weekly. Initially, this was only allowed for the client. Feature Category Added to Collab Center Search: The Features search in Collaboration Center combines all features into one simple form. Prior to this release, the Features field only searched on the feature category. This made it difficult when the feature descriptions were duplicated or if it was category related. Now Collaboration Center will search on both category and description. It will also show both in the results. Display Address2/Unit in Collaboration Center Email Notifications:. In the prior release the Address 2 field was added to the Collaboration Center reports. This additional enhancement adds Address 2 to the listing info in the Agent and Client Collaboration Center email notifications. Share Listings on Facebook Agents will now have the ability to share their listings on their Facebook account from the Listing Input/Maintenance Quick Action Menu. Deletion of Paragon System Generated Emails. A new configuration has been added that determines how many days system generated emails are retained before they are automatically deleted. The default will be set to 90 days.